Join Medikeeper,Inc. in Ames as a Customer Support Representative
Ames Role Highlights
Job Title: Customer Support Representative Part-time Remote Employer: MediKeeper, Inc. (Hiring in Ames) Based in: Ames, IA (a central Ames location)
Salary: $20-$24/Hour (approx. $47k/Year) Benefits: Eligible team members receive standard benefits. Stable workload with modern tooling and processes.
Day-to-Day
Apply your your professional skills skills at our Ames location.
- This Ames-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our MediKeeper, Inc. team in Ames, IA is growing.
- Benefit from working in Ames, a key hub for the Transportation, Delivery, Logistics industry.
Role Overview\nMediKeeper’s Customer Success team is hiring a Customer Support Representative (part-time, remote location). This position is ideal for someone looking for consistent, part-time hours with some flexibility based on support volume. In this role, you’ll provide responsive and empathetic support via phone and email, helping MediKeeper's end-users resolve issues and ensuring a positive\n...\nexperience. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the corporate health and wellness space.\nCompensation: $20.49–$24.68/hour, commensurate with experience. This is a part-time, remote position with a guaranteed minimum of 20 hours per week.\nPosition and Duties\n• Must be based in the US, EST or MST time zone\n• Part-time hours are Monday–Thursday, 10:00 AM–4:00 PM EST with occasional Fridays,11:00 AM–2:00 PM EST\n• Representative for telephonic and email support to MediKeeper's customers' end-users. These services assist the Customer Success team achieve client Service Level Agreement metrics\n• Exceptional customer service skills: empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy\n• Ensures client satisfaction and quality service delivery\n• Identifies and documents customer and end-user support needs\n• Communicates and collaborates across teams and departments to help solve issues\n• Performs customer escalations per process and follows appropriate documentation and procedures\nQualifications\n• Education: Associate’s degree or higher\n• Experience: 1+ year in customer service, account management and/or technology\n• Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure\nBonus Skills\n• Microsoft Office Suite including Outlook, Teams, Excel, SharePoint\n• Project management tools i.e. Atlassian Suite: Jira, Confluence\n• Customer service experience\nBenefits\n• 401K plan\n• Paid Time Off\n• Potential personal and company performance bonuses
Frequently Asked Questions
How much does the Join Medikeeper,Inc. in Ames as a Customer Support Representative position pay at MediKeeper, Inc.?
This role offers a pay range of $20 - $24. Actual compensation may vary based on experience, shift, and location within Ames.
Where is this Join Medikeeper,Inc. in Ames as a Customer Support Representative job located?
This position is based in Ames, IA. MediKeeper, Inc. has facilities throughout the region, but this specific opening is in Ames.
How many hours per week is this part-time Join Medikeeper,Inc. in Ames as a Customer Support Representative role?
Part-time positions at MediKeeper, Inc. generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does MediKeeper, Inc. offer for this position?
MediKeeper, Inc. provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does MediKeeper, Inc. offer tuition assistance or education benefits?
Yes, MediKeeper, Inc. offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
What qualifications do I need for this Join Medikeeper,Inc. in Ames as a Customer Support Representative role?
Most Join Medikeeper,Inc. in Ames as a Customer Support Representative positions at MediKeeper, Inc. require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
