Join Medikeeper,Inc. in Fall River as a Customer Support
Fall River Role Highlights
Job Title: Customer Support Representative Part-time Remote Employer: MediKeeper, Inc. (Hiring in Fall River) Based in: Fall River, MA (a central Fall River location)
Salary: $20-$24/Hour (approx. $47k/Year) Benefits: Eligible team members receive standard benefits. Stable workload with modern tooling and processes.
Day-to-Day
Apply your your professional skills skills at our Fall River location.
- This Fall River-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our MediKeeper, Inc. team in Fall River, MA is growing.
- Benefit from working in Fall River, a key hub for the Transportation, Delivery, Logistics industry.
Role Overview\nMediKeeper’s Customer Success team is hiring a Customer Support Representative (part-time, remote location). This position is ideal for someone looking for consistent, part-time hours with some flexibility based on support volume. In this role, you’ll provide responsive and empathetic support via phone and email, helping MediKeeper's end-users resolve issues and ensuring a positive\n...\nexperience. This is a great opportunity for someone interested in gaining experience at a growing, fast-paced technology company within the corporate health and wellness space.\nCompensation: $20.49–$24.68/hour, commensurate with experience. This is a part-time, remote position with a guaranteed minimum of 20 hours per week.\nPosition and Duties\n• Must be based in the US, EST or MST time zone\n• Part-time hours are Monday–Thursday, 10:00 AM–4:00 PM EST with occasional Fridays,11:00 AM–2:00 PM EST\n• Representative for telephonic and email support to MediKeeper's customers' end-users. These services assist the Customer Success team achieve client Service Level Agreement metrics\n• Exceptional customer service skills: empathy, communication, adaptability, efficiency, relationship building, problem-solving, product knowledge, and digital literacy\n• Ensures client satisfaction and quality service delivery\n• Identifies and documents customer and end-user support needs\n• Communicates and collaborates across teams and departments to help solve issues\n• Performs customer escalations per process and follows appropriate documentation and procedures\nQualifications\n• Education: Associate’s degree or higher\n• Experience: 1+ year in customer service, account management and/or technology\n• Knowledge of the requirements of HIPAA and all appropriate Privacy and Security requirements to ensure all Personal Health Data handled by the company is kept secure\nBonus Skills\n• Microsoft Office Suite including Outlook, Teams, Excel, SharePoint\n• Project management tools i.e. Atlassian Suite: Jira, Confluence\n• Customer service experience\nBenefits\n• 401K plan\n• Paid Time Off\n• Potential personal and company performance bonuses
Frequently Asked Questions
How much does the Join Medikeeper,Inc. in Fall River as a Customer Support position pay at MediKeeper, Inc.?
This role offers a pay range of $20 - $24. Actual compensation may vary based on experience, shift, and location within Fall River.
Where is this Join Medikeeper,Inc. in Fall River as a Customer Support job located?
This position is based in Fall River, MA. MediKeeper, Inc. has facilities throughout the region, but this specific opening is in Fall River.
How many hours per week is this part-time Join Medikeeper,Inc. in Fall River as a Customer Support role?
Part-time positions at MediKeeper, Inc. generally range from 20 to 30 hours per week with flexible scheduling options. Exact hours depend on business needs and your availability.
What benefits does MediKeeper, Inc. offer for this position?
MediKeeper, Inc. provides comprehensive benefits starting Day 1, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance programs.
Does MediKeeper, Inc. offer tuition assistance or education benefits?
Yes, MediKeeper, Inc. offers fully funded tuition reimbursement programs. Eligible associates can pursue degrees and certifications at no cost through programs like Career Choice, covering tuition, books, and fees.
What qualifications do I need for this Join Medikeeper,Inc. in Fall River as a Customer Support role?
Most Join Medikeeper,Inc. in Fall River as a Customer Support positions at MediKeeper, Inc. require a high school diploma or equivalent. Specific experience requirements vary by role. Check the full job description for details.
